Dip of PGA

Below you find the class with me for Term 1 and 2. The class title will become an active link as the classes commence.

Please be advised that changes to the times and room locations may occur and check with your current timetable.

Term 2

Class: Manage Quality Customer Service

Tuesday, 8/10 – 3/12  – Room i-102 – 8am – 12pm

This class will focus on these Units of Competency:

BSBCUS401B Coordinate Implementation of Customer Service Strategies

BSBCUS501C Manage Quality Customer Service

Assessment Tasks:

Class Task – complete the list from class. (due: after the first class)

Assessment 1 Senza Nome – due: 8/11/13 5:30pm

Assessment 2 Customer Service – due: 19/11/13 5:30pm

Term 1

Class: Multimedia Production

Tuesday, 30/7 – 17/9  – Room i-102 – 8am – 12pm

This class will focus on these Units of Competency:

ICPMM581C Manage a Multimedia Production

ICPPP284B Produce PDF Files for Online or Screen Display

Assessment Tasks:

Day 1 Task – this task is a simple comprehension task to establish student participation. (due: after the first class)

Assessment 1 MM Production The Event – due: 10/9/13 5:30pm

Assessment 2 Multimedia Production – due: 24/9/13 5:30pm

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